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Privacy Policy

Varmalla Hospitality Pvt. Ltd. recognises the importance of protecting your personal information and is committed to handling it responsibly and securely. This Privacy Policy explains how Varmalla Hospitality Pvt. Ltd., referred to as “Varmalla”, “we”, “us” or “our”, collects, uses, stores and shares personal information when you visit varmalla.com, contact our team, submit an enquiry or engage us for wedding planning and related services.
Please read this Privacy Policy carefully before using our website or sharing your personal information with us.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website and online enquiry forms
  • Email, telephone and WhatsApp communication
  • Wedding consultations and planning meetings
  • Vendor, venue and hospitality coordination
  • Newsletter and marketing subscriptions
  • Other interactions connected with our services

By using our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, residential location and preferred method of communication.

Wedding and Event Information

This may include your wedding date, preferred destination, venue preferences, estimated guest count, budget range, service requirements, cultural preferences and other details shared during the planning process.

Guest and Hospitality Information

Where required to manage a wedding or event, we may receive guest names, contact details, accommodation requirements, travel schedules, dietary preferences, accessibility requirements and transportation information.

Payment and Transaction Information

We may collect information relating to quotations, invoices, payments, refunds, vendor settlements and other financial transactions. Payments may be processed through authorised third-party payment providers.

Communication Information

We may retain enquiries, messages, feedback, instructions and other communication exchanged with you through email, telephone, WhatsApp, social media or our website.

Website Usage Information

When you visit our website, we may automatically collect information such as your IP address, browser type, device type, operating system, pages visited, time spent on the website and similar analytical information.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you complete a form or contact us
  • During consultations, meetings and wedding planning discussions
  • From a family member or authorised representative acting on your behalf
  • From hotels, venues, vendors and service providers involved in your event
  • Automatically through cookies and website analytics technologies
  • From publicly available sources or social media platforms where permitted

If you provide personal information relating to another person, you confirm that
you have the authority or appropriate permission to share that information with us.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and consultation requests
  • Understand your wedding vision and service requirements
  • Recommend suitable destinations, venues and vendors
  • Prepare proposals, quotations, plans and budgets
  • Coordinate wedding décor, entertainment, hospitality and logistics
  • Manage guest accommodation, travel and transportation
  • Process payments and maintain financial records
  • Communicate updates relating to your enquiry or event
  • Provide customer support and resolve concerns
  • Improve our website, services and planning processes
  • Send newsletters and promotional communication with your consent
  • Prevent fraud, misuse and security threats
  • Comply with contractual, legal and regulatory obligations

We will use your information only for the purpose for which it was collected or
for another lawful and related purpose.

5. Sharing of Personal Information

We may share relevant personal information with third parties when necessary to
plan or deliver our services.
These parties may include:

  • Hotels, resorts and wedding venues
  • Decorators, caterers, photographers and videographers
  • Artists, entertainers and production partners
  • Travel, accommodation and transport providers
  • Technology, hosting and communication service providers
  • Payment, accounting, legal and professional advisers
  • Government or regulatory authorities where legally required

We share only the information reasonably required for the relevant service.
Varmalla does not sell or rent your personal information to third parties.

6. International Services and Data Transfers

Varmalla may coordinate weddings and events outside India. Where an international destination is selected, relevant information may be shared with overseas hotels, venues, vendors, travel providers, and other service partners.

We take reasonable steps to ensure that personal information shared for international wedding arrangements is used only for its intended purpose and handled in accordance with applicable data protection requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember user preferences, understand website traffic, and improve the browsing experience.

Cookies may collect information about your device, browser, and interactions with the website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

8. Marketing Communications

We may send you wedding inspiration, destination updates, service information, and promotional communications to the email address you have subscribed with or for which you have provided your consent.

You may unsubscribe from marketing communications at any time by:

  • Selecting the unsubscribe link included in the email.
  • Replying with an opt-out request.
  • Contacting us at info@varmalla.com.

You may continue to receive essential communications relating to an active enquiry, booking, payment, or event.

9. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to authorised employees, vendors, and service providers who require it to perform their responsibilities.

Although we take appropriate precautions, no website, email system, or electronic storage method can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Respond to your enquiry.
  • Provide the requested services.
  • Complete wedding and vendor arrangements.
  • Process payments and settlements.
  • Maintain legal, tax, and business records.
  • Resolve complaints or disputes.
  • Meet regulatory requirements.

When personal information is no longer required, we may securely delete, anonymise, or restrict access to it.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access the personal information held about you.
  • Correct inaccurate or incomplete information.
  • Update your personal information.
  • Withdraw your consent.
  • Request the deletion of your information.
  • Stop receiving marketing communications.
  • Raise a concern about the use of your information.

We may retain certain information where it is required to complete an existing service, comply with a legal obligation, or protect our contractual rights.

Requests may be sent to info@varmalla.com with the subject line “Privacy Request”.

We may request additional information to verify your identity before processing your request.

12. Information Relating to Children

Our website is not intended for independent use by individuals under the age of 18.

Information relating to guests under the age of 18 should be provided by a parent, guardian, or authorised adult and should be limited to what is necessary for accommodation, travel, hospitality, or event planning.

13. Third-Party Websites

Our website may contain links to hotel websites, venue pages, social media platforms, and other third-party services.

These websites operate independently and are governed by their own privacy policies. Varmalla is not responsible for the content, security, or privacy practices of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal obligations.

Any revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

15. Contact Us

For questions regarding this Privacy Policy, please contact:

Varmalla Hospitality Pvt. Ltd.

1st Floor, Landmark Cyber Park
Sector 67, Gurugram
Haryana 122101, India

Contact: +91 80838 68688
Email: info@varmalla.com
Website: www.varmalla.com